Store Policies

Returns:

  • All returns require the original receipt.
  • We can make keeping your receipt easy! Set up a customer account in one of our stores, and all of your future purchases can be stored in our system.  It's free, easy, and just another way we can go that extra step to make your shopping hassle free.
  • All NEW items, (Unopened/Factory Sealed) can be returned to any Just Press Play location within 14 days for a full refund.
  • New items must be in the same condition as when they were sold.
  • All refunds for NEW items will be refunded in the same method by which they were paid. 
  • All PRE-PLAYED items are guaranteed for 14 days against defects.
  • There are no cash refunds on PRE-PLAYED items.
  • All refunds on PRE-PLAYED items will be given in store credit. 
  • Pre-played Satisfaction Guarantee: If you buy any pre-played video game and decide that you do not like or want the game, you may bring it back to the store where purchased within 48 hours for the FULL amount you paid back in store credit (as long as it is in the same condition as sold).  Never again will you get stuck with a game you don't like! 

Guarantees:

  • All NEW accessories have a 14 day guarantee against defects.
  • All New Video Game Consoles have a Manufacturer's warranty and must be returned to the manufacturer.
  • All pre-played video games and accessories come with a warranty against defects for 14 days. Defective items will be replaced with the identical item. If the exact replacement is unavailable, the purchase price will be refunded as store credit only.
  • All pre-played video game consoles come with a 60 day warranty against defects. Defective products will be repaired or replaced with the same item. If the exact replacement is unavailable, the purchase price will be refunded as store credit only.

We Do Not Accept Returns Of:

  • Any product(s) returned more than 14 days from the date of purchase.
  • Any NEW product(s) that have been opened, used, or removed from their packaging.
  • Any product(s) not in its original condition as sold.
  • Any product(s) that is damaged, missing parts, or has been subjected to abusive use.
  • All store polices may change at any time, and are subject to manager approval.

Still have questions? Click here to send us an email, or call one of our stores.

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